Cancellation Policy

I respect that your time is valuable and appreciate that you understand mine is too. As such, I have a 12 hour cancellation policy. Any cancellations that occur 12 hours or more before the scheduled time can be re-booked at no additional cost to the client. If you need to cancel your appointment within 12 hours you may be charged 50% of the scheduled fee. Clients who make a booking and subsequently fail to present for their appointment (and have not contacted the clinic to cancel their appointment) will be charged the full fee. Cancellation fees are payable within 14 days. Cancellation payments not received within the prescribed 14 days will be automatically sent for debt collection and will attract a $40 administration fee. It is my policy that I do not issue refunds for cancelled appointments. In exceptional circumstances I will exercise discretion on fee charges.

Refund Policy

As a dedicated health professional, I guarantee to deliver my services with due care, skill and competency, within the agreed timeframe for scheduled services.

AUSTRALIAN CONSUMER LAW

Dietetic services are guaranteed under Australian Consumer Law. If a service which has been purchased from me has a major failure, then the consumer may be entitled to cancel their service with me and receive a refund.

CHANGE OF MIND

In the event that a customer received the dietetic service they purchased, but simply changed their mind, a refund would not apply.

In the case where the services had not already been performed, my cancellation policy would apply. In exceptional circumstances, I may, at my discretion, offer a refund where the following conditions are met;

In consultation with your GP it is agreed that the service is no longer appropriate.

DUE CARE AND SKILL

I guarantee my services are provided with due care and skill. As an Accredited Practising Dietitian & Accredited Sports Dietitian, I possess the appropriate level of skill and technical knowledge to provide dietetic services; and that I take all necessary care to avoid loss or damage when providing services.

WHAT IS A MAJOR FAILURE?

A major failure with services is when:

the supply of the services has created an unsafe situation.

IN SUMMARY

As a supplier, I must meet the consumer guarantees of providing services:

with due care and skill
within a reasonable time (what is "reasonable" will depend on the nature of the service)

This means I must:

use an acceptable level of skill or technical knowledge when providing services
take all necessary care to prevent harm to the client